Chris, Manoj, and Greg discuss Patients Come Second on the episode today. The book Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing, healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
Quiet Strength – Seat 41A
The guys sit down and review the book Quiet Strength, by Tony Dungy, the former Indianapolis Colts Head Coach. They dive into his leadership style, the role of faith in his success, and the lessons on resilience that go far beyond football. It’s part book club, part life chat, done in classic Seat 41A fashion.
Leave a Reply